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GTBank CX – Livechat

Guaranty Trust Bank Plc. (GTBank) is a multinational financial institution that provides individuals, businesses, private and public institutions across Africa and the United Kingdom with a broad range of market-leading financial products and services.
GTBank CX – Livechat


As a certified partner of the Zendesk brand in Nigeria, we brought our expertise to play by having our technical hands design the business workflow for GTBank, configure and setup all accounts, widget placement, integration with the website, post Go-Live review and Training for the admin staff to handle the functionality going forth. Benefits 1. Smoother and Increased Sales Experience via readily available agents to help attend to visitors’ enquiries. 2. This solution has given the brand a higher reputation based on the fast and reliable way of attending to visitors 3. Improved Engagement with site visitors thereby ensuring retention and new acquisition for the business. 4. Over 25,000+ monthly conversation is being registered to show how the platform has allowed for increased usage since inception. 5. Analytics is gathered to guide decision makers in making pre-informed decisions based on the data received.


Customer Experience Mapping CX Consulting

Short Info

Client: GTBank
Date: 12.2010